Please take a moment and read our
most commonly asked questions
What will be photographed?
The 3D photo shoot captures interior spaces. The camera is mainly designed for indoor use. Depending on sun light conditions, limited areas such as a covered patio or deck might be able to be included in the tour, but are not included as part of the basic price, nor guaranteed.
Small closets and garages are typically not photographed. Large walk-in closets are included, based on agent/owner preference. Two separate buildings, such as detached casitas must be photographed as two separate models, and are priced accordingly.
How long will it take?
3D photography generally takes longer than still photography. For homes, plan on 45 minutes per 1,000 square feet, plus 15 minutes for set up and planning. A 3,000 square foot home will take approximately 2.5-3 hours to complete.
In commercial/office environments the photography generally takes less time, but is dependent on type of space and level of detail required. As an example, an art gallery would take longer than a space the same size with open offices.
Does the real estate agent need to be present?
Its the realtors preference whether to be present or not. Due to the nature of the photography, people and pets cannot be in the vicinity of the camera. We work alone (lockbox), or with the agent, or home owner present. A confirmation text will be sent to the agent when the scan is complete if working alone.
What if workers are on site?
Because the camera rotates 360 degrees with each photo scan, people/animals cannot be in view of the camera during the session. The camera does record the exterior through windows, so if workers are on site outdoors, we cannot guarantee they will not be viewable in some camera angles.
Make sure the home/space is in a ‘staged’ condition with no clutter, is vacuumed and dusted with all light bulbs working. We recommend removing personal items from bathrooms, showers, sinks and laundry areas. Also remove toilet bowl brushes, pet dishes, etc. Tidy up desk areas, align rugs, etc.
Is special lighting required?
Because we use HDR (high dynamic range) photography to balance dark and light areas of an image, no special lighting or lighting equipment is required. However, direct sunlight can interfere with data collection from the sensor, so we suggest avoiding direct sunlight when possible. It operates very good in low light conditions so additional lighting sources are not required. It is also not possible to photoshop these 3D images.
How long does it take to get my finished model?
The links to your 3D Showcase willl be emailed to you within 48 hours. Usually turnaround time is less then 24 hours, however some models can take longer to process and edit prior to sending the links.
What do I get?
You receive the Showcase, Dollhouse and Floorplan Views of the Virtual staging plus Branded and Unbranded 3D Showcase link that can be emailed to clients, potential clients and email lists. You also receive a 3D Embed links that can be embedded into websites.
Is there a limitation on how many times I can email the Showcase link or use the embed the link?
You have unlimited access.
Where does the file get stored?
The Matterport 3D Showcase is cloud based and resides on Matterport servers. Due to the enormous amount of data it isn't possible to host the model locally.
How long will my model be hosted?
Envisioned Spaces hosts models for a period of one year. For additional years of hosting, there is an annual renewal fee of $35
Can exterior locations be photographed or included in the tour?
The camera is designed to be used only for interior spaces. However with overcast conditions its possible (but not guaranteed) to capture outdoor spaces.
Can I get schematic printed floor plans?
Yes! Floor plans can be ordered for just $99 (up to 5,000 sq.ft.). Floor Floor plans can be ordered anytime, but it is best if placed at the time of the initial order. Please allow 2-5 business days for Schematic floor plans.